LODGING Outbound Tracker June 2024


A red asterisk (*) indicates required questions.

  1. Employee ID (Do not include " U " )*


  1. Agent Name MLR Format (Last Name, First Name)*


  1. Chat date (use Pacific Standard Time/PST)  *


  1. Chat ID*


  1. Itinerary Number*


  1. Policy of the Booking*
    Outside Penalty, Refundable
    Inside Penalty, Refundable
    Inside Penalty, Non-Refundable
    Post-Stay, Non-Refundable
    In-Stay, Non-Refundable
    Post-Stay, Refundable
    In-Stay, Refundable


  1. Reason for AOB*
    Reconfirm Reservation( Inquire Property Details )
    Cancel Reservation
    Change Reservation ( Reduce nights / Add nights )
    Refund Reservation
    Verify the complaint of the customer
    Customer Details (Credit card information)
    Complaint transfer to Relocation Department
    Consult or Take Over to Tier 3 Department
    Supervisor call


  1. Time Stamp in calling the vendor (use Pacific Standard Time/PST)*


  1. Product*
    Hotel
    Package
    Car


  1. Dialed Number*


  1. Full name of your Approver*


  1. Is outbound call related to an IRROP?*
    Yes
    No


  1. What specific IRROP?
    *





Ana Marie Sanchez