Production Refresher Survey - 2024

Thank you for your inputs. This survey will help the Training Team assess which processes you need the most support.
Below each category are specific topics. Please feel free to add any subject/topic that’s not listed that you wish to have a refresher on in the last item of the survey. If you feel that you do not need a refresher on the topic, please select the "No, I don't need refreshers on _________" option.
Name: 


  1. Process - Related Topic:
    Pre-Production
    No, I don't need refreshers on Pre-Production Processes.
    Digital Folder Structure
    Project Page management
    CE process
    PDF Eval
    MS Prep
    Metadata
    Other, I'll answer it on the last item of the survey.


  1. Process - Related Topic:
    Production
    No, I don't need refreshers on Production Processes.
    PSA-DC process
    Cover Copy Polish
    LCCN
    Low Res/Low Qual
    QA
    Other, I'll answer it on the last item of the survey.


  1. Process - Related Topic:
    Post Production
    No, I don't need refreshers on Post Production Processes.
    FQA
    Other, I'll answer it on the last item of the survey.


  1. Process - Related Topic:
    Others
    No, I don't need refreshers on any of these processes.
    Rep assignment
    Call Directives
    Archive Retrieval
    Refunds
    SRO
    Other, I'll answer it on the last item of the survey.


  1. Workflow Management:
    Salesforce
    No, I don't need refreshers on Salesforce.
    Logging Services
    PWI workflows
    Other, I'll answer it on the last item of the survey.


  1. Workflow Management:
    Creatio
    No, I don't need refreshers on Creatio.
    PWI workflows
    Views and Reports
    Other, I'll answer it on the last item of the survey.


  1. Soft Skills
    No, I don't need refreshers on soft skills.
    Email Composition
    Email Management
    Time / Schedule Management
    WIP Management
    Other, I'll answer it on the last item of the survey.


  1. Soft Skills:
    Call Handling
    No, I don't need refreshers on soft skills.
    Empathy/PhonEthics
    Objection Handling
    Handling Irate Customers
    Other, I'll answer it on the last item of the survey.


  1. What topics not listed above do you feel you need a refresher on?





ASI TQM