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Call Out Coaching Tracker Lodging Voice - 2024
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Name
:
A red asterisk (*) indicates required questions.
Primary Type of Call Out
NPS Agent Mishandling
High AHT [>1000sec]
Invalid Outbound
Invalid SR
Agent Error
ZTP
Escalation
FUR Agent Mishandling
*
Type Of Call Out ( Copy paste the subject line in call-out )
*
Product
Hotel
Air
Car
Activities
Package
*
Skilling
*
Non Lodging Translation
NA
Agent UID ( without the U )
*
Agent Name ( Copy paste the Agent Name in email call-out )
*
TL / Supervisor Name ( Copy paste the TL / Supervisor Name in email call-out )
*
Deputy Manager ( Copy paste the Deputy Manager in email call-out )
*
Chat ID
*
Language
Danish
Finish
German
Chinese
Japanese
Spanish
Portuguese
Swedish
Dutch
Korean
Turkish
French
Italian
Norweigian
Call Out Date Receive ( Please follow MM/DD/YY Format )
*
Chat Date ( Please follow MM/DD/YY Format )
*
Points of discussion
*
Action Plan
*
Quality Sender ( Copy paste the sender in email call-out )
*
Ana Marie Sanchez
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