BH Attestation Survey 3

Name


  1. I have received update/ discussion regarding:
    1. Grievance and Appeals in CGX- DOS for Clinical Review
    2. Second Level PD: No New Clinical Information- Updating CGX Case
    3. New CRM Alerts (Address Verification Issue, AEP Non-Renewl No Humana Plan option, Spending Card Deactivations)
    4. BH Outpatient -sending back to onshore, handling redirection 9 and 12 for Outpatient Medical Case
    Yes
    No