- I have received update/ discussion regarding:
1. Grievance and Appeals in CGX- DOS for Clinical Review
2. Second Level PD: No New Clinical Information- Updating CGX Case
3. New CRM Alerts (Address Verification Issue, AEP Non-Renewl No Humana Plan option, Spending Card Deactivations)
4. BH Outpatient -sending back to onshore, handling redirection 9 and 12 for Outpatient Medical Case
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