FCR Scrubbing Form V2


A red asterisk (*) indicates required questions.

  1. Scrubber's name*


  1. Agent's Name*


  1. Supervisor's name  *


  1. Conversation ID*


  1. Itinerary*


  1. Partner Name*


  1. Handle Time (Sum)*


  1. Product  *


  1. Penalty Stage  *


  1. Travel Stage  *


  1. Intent  *


  1. Brief Call Summary
    *


  1. Follow up (RCA) - L1  *


  1. What is the agent article missed on this interaction? (Please indicate the LID)



  1. Agent Related - L2
    *


  1. Process, Vendor, Supplier Related - L2
      *


  1. Customer related - L2
      *


  1. Tech/Tool related- L2
      *


  1. Call date (MM/DD/YY)
    *


  1. Repeat Identifier
      *


  1. Summary of the observed opportunities that resulted to follow up call



  1. Recommendation






Angel Claire Fuentes