Home
FAQ
About
Log in
Subscribe now
Offline Tracker
Tools
Copy this to my account
Start over
Print
Help
Name
:
A red asterisk (*) indicates required questions.
Employee ID (numbers only)*
*
Conversation ID*
*
What is the original conversation type?
Email
SR
*
Itinerary Number*
*
BRAND/Partner (Provide the specific partner name on voyager)
*
Primary
Reconfirm
Change
Cancel
Billing and Refunds
Missing Reservation
Complaint
SSR
Other
*
If EAN - Enter CID # on top of Voyager
If TAAP - Enter the Agency Tracking Code
If Others - Enter "NA"*
*
Trip Status
Pre-Travel
In travel
Post Travel
*
Resolution Applied
Imposed Policy
Waiver Denied
Waiver Pending for 2nd contact
Waiver Pending for 3rd contact
Processed Refund
Confirmation only
SDE Compensation Applied
Failed Verification
Escalate to GET
*
Validated By
*
Approval Code?*
*
Transaction Amount (USD value) **without $ sign***
*
Booking Amount (USD value) **without $ sign***
*
Is it more than $500?
Yes
No
NA
*
Angel Claire Fuentes
View profile