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Offline Tracker - Updated V2
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Name
:
A red asterisk (*) indicates required questions.
Employee ID (numbers only)*
*
Conversation ID*
*
What is the original conversation type?
Email
SR
*
Itinerary Number*
*
BRAND/Partner (Provide the specific partner name on voyager)
*
Primary
Reconfirm
Change
Cancel
Billing and Refunds
Missing Reservation
Complaint
SSR
SPAM
No Response Needed
Other
Non-English Case
*
If EAN - Enter CID # on top of Voyager
If TAAP - Enter the Agency Tracking Code
If Others - Enter "NA"*
*
Trip Status
Pre-Travel
In travel
Post Travel
*
Resolution Applied
Imposed Policy
Waiver Denied
Waiver Pending for 2nd contact
Waiver Pending for 3rd contact
Processed Refund
Confirmation only
SDE Compensation Applied
Failed Verification
Escalate to GET
Spam
No Response Needed
Non-English Case
*
Validated By
*
Approval Code?*
*
Transaction Amount (USD value) **without $ sign***
*
Booking Amount (USD value) **without $ sign***
*
Transaction Type
Executed
Inquiry
Spam
No Response Needed
Non-English Case
*
Is it more than $500?
Yes
No
NA
*
Angel Claire Fuentes
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