Long Contact Scrubbing V2


A red asterisk (*) indicates required questions.

  1. Scrubber's name*


  1. Agent Name (Last Name, First Name)*


  1. Supervisor's Name  *


  1. Call date (MM/DD/YY)*


  1. Conversation ID*


  1. Itinerary *


  1. Handle Time (Sum)*


  1. Partner Name*


  1. Product  *


  1. Intent  *


  1. Sub-Intent  *


  1. Travel Stage  *


  1. Brief Description of the Call (CALL SUMMARY ONLY)*


  1. Long Contact RCA -L1  *


  1. Agent Related - L2   *


  1. Process, Vendor, Supplier Related - L2  *


  1. Customer related - L2  *


  1. Tech/Tool related- L2  *


  1. Did the agent performed AOB?*
    Yes
    No


  1. Summary of the observed opportunities that resulted to Long Call*


  1. Process recommendation to improve the handling (If valid)*


  1. What is the Runway article missed on this interaction? (Please indicate the LID)*





Angel Claire Fuentes