General Queue Training Survey - 2025 - V2

This survey is about the training you received to identify where we can improve or what is currently working well. It will assist with improving the trainer and our curriculum. The survey is anonymous unless you choose to provide your name.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Please indicate your training class start date (MM/DD/YYYY)*


  1. Select your Call Center Site*
    Anaheim
    Fontana
    Kern
    New Member
    San Diego
    Woodland Hills


  1. Which trainer(s) do your survey responses apply to?
    If you have multiple trainers, you have the option to complete a survey for each trainer. Alternatively, if your answers apply to all of your trainers, you can indicate all of them at once.*
    Alma
    Cassandra
    Dania
    Daphne
    Denise
    Erica
    Justine
    Lorraine
    Mary
    Megan
    Rachel
    Shiree
    Sylvia
    Yesenia


  1. On a scale of 1-5, 5 being the highest rating.
    How would you rate your trainer's knowledge of...:*

          1 2 3 4 5    
      KPATHS   
      CTI Toolbar   
      Guidelines   
      FacInfo   
      News Items - GPS   
      Agent Guide   
      NICE   
      MyVitals   
      Aspect/eWFM   
      KP.org   
      Target Dates    


  1. On a scale of 1-5, 5 being the highest rating.
    How would you rate your trainer's...*

          1 2 3 4 5    
      Pace   
      Tone   
      Delivery    
      Responses   
      Enthusiasm   
      Attentiveness   
      Professionalism    


  1. Do you agree with this statement?
    The Guidelines are easy to follow.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you agree with this statement?
    The training adequately prepared me to assist with the queue calls and our members.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you agree with this statement?
    The training materials and job aids are easily accessible.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you agree with this statement?
    The training materials and job aids are current and easy to follow*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Is there anything you would like to let us know in your own words?*