Mental Health Training Survey - 2025

This survey is about the Mental Health Training you received to identify where we can improve or what is currently working well. It will assist with improving the trainer and our curriculum. The survey is anonymous unless you choose to provide your name.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Please indicate your training class start date*


  1. Select your Call Center Site*
    Downey
    Fontana
    Kern
    Orange County
    San Diego


  1. Which trainer(s) do your survey responses apply to?
    If you have multiple trainers, you have the option to complete a survey for each trainer. Alternatively, if your answers apply to all of your trainers, you can indicate all of them at once.*
    Alma
    Cassandra
    Dania
    Justine
    Lorraine
    Mary
    Shiree
    Yesenia


  1. On a scale of 1-5, 5 being the highest rating.
    How would you rate your trainer's knowledge of...:*

          1 2 3 4 5    
      Rula   
      NICE   
      Lucet   
      Aspect   
      FacInfo   
      MyVitals   
      Guidelines   
      Health Connect   
      WDE Soft Phone   
      Mental Health Scenarios in General   


  1. On a scale of 1-5, 5 being the highest rating.
    How would you rate your trainer's...*

          1 2 3 4 5    
      Pace   
      Tone   
      Enthusiasm   
      Responses   
      Attentiveness   
      Delivery   
      Professionalism    


  1. Do you agree with this statement?
    The Mental Health Guidelines are easy to follow.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you agree with this statement?
    The training adequately prepared me to assist with the Mental Health queue calls and our members?*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Is there anything you would like to let us know in your own words?*


  1. Do you agree with this statement?
    The training materials and job aids are easily accessible.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Do you agree with this statement?
    The training materials and job aids are current and easy to follow*
      1 2 3 4 5  
    Strongly agree   Strongly disagree