eCampus Survey

Please take the following survey.
Name: 


  1. How satisfied are you with your current position overall?
    (Scale: 1 = Very Dissatisfied, 5 = Very Satisfied)

    1 2 3 4 5


  1. What aspects of your job do you enjoy the most? (Select all that apply)
    Helping students
    Team environment
    Shift schedule
    Tools and systems
    Recognition from leadership
    Other


  1. If you selected OTHER above, please provide more information.


  1. What aspects of your job do you find most challenging or frustrating? (Select all that apply)
    System limitations or outages
    Volume of chats/emails
    Limited support from leadership
    Lack of recognition
    Repetitive tasks
    Unclear procedures
    Lack of growth or development
    Other


  1. If you selected OTHER above, please provide more information.


  1. What recommendations would you make to fix it?


  1. Which policy would you change if you could?


  1. What procedure would you change if you could?


  1. 7. How would you rate the tools and systems you use to perform your job?
      1 2 3 4 5  
    Excellent   Poor


  1. Which tools or systems work well for you?


  1. Are there any tools, features, or system changes that would improve your ability to support students?


  1. How well-prepared did you feel after your initial training to start handling student chats/emails?
      1 2 3 4 5  
    Excellent   Poor


  1. Do you feel you have access to ongoing training or refreshers as needed?
    Yes
    No
    Somewhat


  1. What topics or skills would you like more training on?


  1. What is one thing you like most about working at eCampus?


  1. What is one thing you would change if you could?


  1. Any additional comments or feedback you’d like to share?





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