Extenuating Circumstances Cases
Name: 


A red asterisk (*) indicates required questions.

  1. Conversation ID*


  1. Itinerary Number*


  1. Agent UID (**without u**)*


  1. OneDesk number**


  1. Partner Brand Name*
    White Label Template
    TAAP
    RAPI API (Affiliates/Customers)


  1. Call Intent*
    Change
    Cancel
    Refund Inquiry


  1. Partner provides supporting documents*
    Yes
    No


  1. Waiver Approval Status*
    Approved
    Denied
    VNA


  1. Resolution Applied*
    Impose Policy
    Processed refund
    SR/EMAIL
    Escalate to GET/T3


  1. Site*
    MNL
    ILO





Angel Claire Fuentes