Utah New Hire Training Survey - (120307)

This survey will be administered to determine/track progress towards improving the Training Department. Please be as thorough as possible so that we can identify areas for improvement.



A red asterisk (*) indicates required questions.


  1. Do you feel you are prepared/ready to quote the following benefits?*

          A B C D F    
      Office Visit / Urgent Care   
      Emergency Room   
      Exclusions   
      Chiropractic   
      Outpatient Rehab   
      Preventive   
      Maternity   
      Outpatient Hospital   
      Inpatient Hospital   
      DME / Supplies   
      Mental Health / Chemical Dependency   
      Pharmacy/Rx   
      Home Health / Home Infusion   
      Dental   
      Vision   


  1. Do you feel you understand the following system areas?*

            1 2 3 4 5      
      Aspect Phone System - as a timeclock, requesting calls Strongly agree  Strongly disagree  
      Aging - Accessing, working, etc. Strongly agree  Strongly disagree  
      Claims - Read/Analyze Strongly agree  Strongly disagree  
      Adjustments - Processing Strongly agree  Strongly disagree  
      COB - how it works, updating, etc. Strongly agree  Strongly disagree  
      OPL - how it works, IRs, etc. Strongly agree  Strongly disagree  
      BlueCard - Home vs. host, etc. Strongly agree  Strongly disagree  
      Medicare - Including MedSupp, etc. Strongly agree  Strongly disagree  


  1. Do you feel you understand the following expectations when you get to the floor?*

            1 2 3 4 5      
      Adherence Strongly agree  Strongly disagree  
      Availability Strongly agree  Strongly disagree  
      Attendance - Tardies/PTU Strongly agree  Strongly disagree  
      MTM - Accuracy Standards Strongly agree  Strongly disagree  
      Soft Skills Strongly agree  Strongly disagree  


  1. Shawnda Estrada - Please rate the following areas for this Trainer:*

            1 2 3 4 5      
      Approachable, open to questions/feedback/confusion. Has a positive attitude. Strongly agree  Strongly disagree  
      Very effective, high quality and quantity of communication regarding training. Strongly agree  Strongly disagree  
      Makes the environment fun, easy to learn in, inviting. Strongly agree  Strongly disagree  
      Keeps the class at a good, manageable pace.  Strongly agree  Strongly disagree  
      Is a very effective trainer. (Overall Opinion) Strongly agree  Strongly disagree  


  1. Angela Warren- Please rate the following areas for this Trainer:*

            1 2 3 4 5      
      Approachable, open to questions/feedback/confusion. Has a positive attitude. Strongly agree  Strongly disagree  
      Very effective, high quality and quantity of communication regarding training. Strongly agree  Strongly disagree  
      Makes the environment fun, easy to learn in, inviting. Strongly agree  Strongly disagree  
      Keeps the class at a good, manageable pace.  Strongly agree  Strongly disagree  
      Is a very effective trainer. (Overall Opinion) Strongly agree  Strongly disagree  


  1. On a scale of 1-10 (10=Highest), rate your own participation in the training class.*
     
      1 2 3 4 5 6 7 8  
    10


  1. On a scale of 1-10, rate the pacing of the class. 5 is perfect pace, 10 completely too fast, 1 completely too slow.*
     
      1 2 3 4 5 6 7 8  
    10


  1. On a scale of 1-10 (10=Highest), rate your overall opinion and satisfaction with your training experience*
     
      1 2 3 4 5 6 7 8  
    10


  1. Besides those listed above, please list at least two areas of strength from your training experience.*


  1. Besides those listed above, , please list at least two areas of weakness or opportunities for improvement from your training experience?*


  1. Please list any additional areas (including specific benefits) that you feel you are not prepared to accomplish upon graduation (if any).