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HR Specialist Teams - Customer Satisfaction Survey
This survey relates to the following Specialist areas of Human Resources as follows:
Business Partners
Organisation and People Development
Policy and Equality & Diversity
Occupational Health and Safety
Reward
Please indicate your score for each HR area you have contact with. Where you do not have contact with an area please leave these blank.
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- Quality of Service
Communications: How satisfied are you with our response to telephone calls / emails / correspondence / delivery on promises?
Please indicate, for each area you have contact with, on the grid below.*
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- Opportunity and Openness
Responsiveness: When dealing with an issue / problem in your area how satisfied are you with our understanding of your needs / empathy / sensitivity / perceptiveness?
Please indicate, for each area you have contact with, on the grid below.
*
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- Customer Focus
Professional Advice and Knowledge: How satisfied are you with the quality of our advice / accuracy / information provided / understanding of your business?
Please indicate, for each area you have contact with, on the grid below.*
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- Challenge and Innovation
Professionalism: How satisfied are you with our ability to generate new ideas / current thinking / credibility / ethics / integrity?
Please indicate, for each area you have contact with, on the grid below. *
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- Valuing People
Friendliness / Helpfulness: How satisfied are you with our approachability / availability / being kept informed / being easy to do business with?
Please indicate, for each area you have contact with, on the grid below.*
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- Which areas of our service are of the most importance to you?
Please rank in order of importance?*
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- Is there anything specific that you like / dislike about our service?
Please indicate below.
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- How would you rate overall your contact with Human Resources?*
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- Please indicate below which Faculty / Department you work in.*
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- Over the past 12 months, how many times have you had occasion to contact HR?
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