Name


  1. Did you find booking a cruise very easy?
    Extremely Easy
    Easy
    Neither
    Not Easy
    Very difficult


  1. Was you waiting long to be served?
    I was taken care of immediately
    1 minute
    2 minutes
    5 minutes
    Longer


  1. Did you find Client Support helpful?
    Extremely
    Good
    Neither
    Poor
    Very Poor


  1. Do you agree or disagree? The Client Support advisor was very knowledgeable?
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. How satisfied are you with the Client Support's ability to provide clear answers to your questions?
    Very Satisfied
    Satisfied
    Neutral
    Disatisfied
    Very disatisfied


  1. Did you find the staff pleasant and friendly?
    Very friendly
    Friendly
    Neither
    Not Friendly
    Rude


  1. If you would not trust V.I.P Cruises to handle another cruise for you, which of the following would be the most important reasons why you feel the way you do?
    Poor follow- up
    Poor knowledge
    Poor understanding of my travel needs
    The Client Support rushed me to make a decision
    Other


  1. Based on your overall experience with V.I.P Cruises, how likely would be to recommend a cruise to a friend or relative?
    Very likely
    Likely
    Not sure
    Unlikely
    Very Unlikely