New Hire Survey

This survey is designed to evaluate your training process. Answers are kept anonymous so you can freely share your opinions. This is an opportunity to improve how we can best help you and your future coworkers.


A red asterisk (*) indicates required questions.

  1. How well were you taught Vonage product knowledge for rate plans?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught Vonage product knowledge of features?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. Please share any comments about how you were taught overall product knowledge or how your training could have been improved.


  1. How well were you taught systems usage and navigation for Proteus?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught system usage and navigation for Header Frameset?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught system usage and navigation of CCA?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught system usage and navigation of Vonage.com?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught system navigation and usage of IKB?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. Please share any comments about how you were taught system navigation and usage or how your training could have been improved.


  1. How well were you taught waived activation procedures?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. Please share any comments about how you were taught waived activation procedures or how your training could have been improved.


  1. How well were you taught the Opening of the Scripted Call Flow?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught to Qualify within the Scripted Call Flow?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught the Needs Assessment of the Scripted Call Flow?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught the Presentation of the Scripted Call Flow?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught to Close within the Scripted Call Flow?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. Please share any comments about how you were taught the Scripted Call Flow or how your training could have been improved.


  1. How well were you taught Assumptive Closing?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught Transitional Phrases?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught to Build Rapport and Gain Trust of the caller?*
    1 2 3 4 5 6 7 8 9


  1. Please share any comments about how you were taught sales skills or how your training could have been improved.


  1. How well were you taught to read Verbatim procedures?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you taught all other QA guidelines?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. Please share any comments about how you were taught QA procedures or how your training could have been improved.


  1. How well were you taught calling floor rules? (such as: no pens, no cell-phones)
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well were you given an opportunity to meet and get to know your new supervisor?
    (Answer 1 for poorly and 9 for perfectly)*
    1 2 3 4 5 6 7 8 9


  1. How well have you been assimilated into your new team?*
    1 2 3 4 5 6 7 8 9


  1. Please share any comments about how you transitioned from the training classroom to the operational floor and your new team or how your transition could have been improved.





VXI ID Admin
Makati