Collections Resource Survey

Hello. The Training Dept. is interested in finding out where you go most frequently to find information and answer questions related to your job as a Collections Associate. Please help us out by taking a few moments to answer this brief, anonymous, survey. Thank you!


  1. When a customer asks a question that you need more information to answer, where do you go most often to find the answer?
    A manager
    A co-worker
    Reference materials (i.e. e-mail, training manuals, job aids)
    I use a combination of the above (i.e. ask a manager and refer to an e-mail)


  1. Which of the above resources do you find to be the most dependable for giving you the correct answer?
    A manager
    A co-worker
    Reference materials (i.e. e-mail, training manuals, job aids)
    Any combination of the above


  1. How confident are you that the information you receive from the source(s) you listed above will be accurate?
     
      1 2 3 4 5  
    Very confident  Not confident at all


  1. If you knew an electronic reference system was available to give you quick & accurate information with 3 mouse clicks or less, how likely would you be to use it?
     
      1 2 3 4 5  
    Very likely  Not likely at all


  1. What is your biggest concern with trying to get the answers you need for your customers in a quick and timely manner?





OD&L
TX