First Call Resolution
Name (optional): 


A red asterisk (*) indicates required questions.

  1. What clues, or red flags, do you hear in calls that let you know members may need additional help with their questions?*


  1. What clues, or red flags, do you listen for in a benefits call to determine what additional help our members need?*


  1. What clues, or red flags do you listen for in a claims call to determine what additional help our members need?*


  1. What clues, or red flags, do you listen for when claims are processed as non participating to determine what additional help our members need?*


  1. What clues, or red flags, do you listen for with 314 denials to determine what additional help our members need?*


  1. What clues, or red flags, do you listen for with accident information to determine what additional help our members need?*


  1. What clues, or red flags, do you listen for with Membership issues to determine what additional help our members need?*


  1. What clues, or red flags, do you listen for with Cobra calls to determine what additional help our members need?*


  1. What clues, or red flags, do you listen for with Billing issues with providers to determine what additional help our members need?*


  1. What obstacles do you face in providing First Call Resolution?*





Trainingut Regence