FCRU Survey

First Call Resolution University Training Survey.

Please read each question very carefully and answer.


A red asterisk (*) indicates required questions.

  1. I found the topics covered to be beneficial.
    1 = Not Beneficial .... 10= Very Beneficial*
     
      1 2 3 4 5 6 7 8 9 10  
    Not Beneficial  Very Beneficial


  1. The trainer was knowledgeable on the subject matter.
    1 = Not at all Knowledgeable .... 10= Very Knowledgeable*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all Knowledgeable  Very Knowledgeable


  1. The trainer was easy to understand.
    1 = Not at all easy to understand.... 10= Very easy to understand*
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all easy to understand  Very easy to understand


  1. Overall, I feel this FCRU Training will help improve my FCR stats.
    1 = It did not help at all.... 10= It will greatly improve*
     
      1 2 3 4 5 6 7 8 9 10  
    It did not help at all  It will greatly improve


  1. What was your overall impression of the training?*