CCL - Hotel skill gaps/Needs Assessment

The purpose of this Survey is to identify what challenges specialists are having with hotel bookings and determine where there are skill gaps.

Please provide your valuable input by end of day, Friday, April 17th. Thank you.
Name: 


A red asterisk (*) indicates required questions.

  1. Are your specialists having any challenges with the booking procedures for redemption hotels?*
    Yes
    No


  1. If you answered "Yes" to Question # 1. What hotel supplier(s) are specialists having challenges with?
    (Check all that apply).
    Best Western hotels
    Delta hotels
    Intercontinental hotels
    Starwood hotels
    Disney value Resort hotels


  1. If you answered "Yes" to Question #1. Please describe the common challenges with the redemption hotel bookings.


  1. Are your specialists having challenges with the booking procedures for "Pay at Location" hotels?*
    Yes
    No


  1. If you answered "Yes" to Question #4. Please describe the common challenges with "Pay at Location" hotels.


  1. Are your specialists struggling with TICO for hotels?*
    Yes
    No


  1. If you answered "Yes" to Question #6. Please describe the common struggles with TICO for hotels.


  1. Do your specialists have any other training & development needs related to hotel bookings?





Customer Care Training & Development
Toronto