- How satisfied are you as an employee?*
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- I have confidence in the leadership of the Management team*
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- There is adequate planning of organizational objectives*
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- Management does not play favorites*
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- Management does not "say one thing and does another"*
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- I understand the mission and objectives*
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- I feel inspired by the leadership of company*
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- I have a role model/mentor within the organization*
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- I feel I can trust what the company tells me*
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- The program is able to clearly and effectively communicate any process or business changes that impact morale, performance and career goals.*
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- I feel like a part of a community*
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- I am well-informed of the changes happening around me.*
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- I feel I have a control on managing my scorecards as I have access to my current performance scores (QA, CSI Surveys, AHT, Attendance)*
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- I have a clearly established career path*
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- I have opportunities to learn and grow*
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- I feel there is equal opportunity for growth within the organization regardless of sex or race*
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- I understand the process of filing leaves.I am given the right kind of support and guidance*
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- I understand the process of filing leaves.*
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- I understand the QA Dispute process.*
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- I understand the Closed Loop Training process.*
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- I understand the process for opening tickets for Freshstart/PASS.*
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- I understand my role in the Business Continuity Plan.*
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- I am aware of who the Floorwalkers are and what their role is.*
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- I understand the staffing of the program and what the impact of absenteeism is*
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- I completely understand the process of issuing Disciplinary Actions.*
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- I know by team's metrics by heart.*
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- I am aware of my team ranking or my team's performance versus other teams and compared to the program targets.*
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- I believe my job is secure*
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- My physical working conditions are good*
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- My workload is reasonable*
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- I can keep a reasonable balance between work and personal life*
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- I feel my job responsibilities are treated with respect by leaders and co-workers*
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- I feel part of a team working toward a shared goal*
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- Equality in terms of opportunity and treatment are being accorded to everyone*
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- What is your most prefered shift bid?*
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- I see myself staying in ACS for*
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- The major reason why I'm staying with ACS is:*
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- My Team Leader is *
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- My Team Leader provides feedback on my performance.*
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- My Team Leader communicates company and program updates on a regular basis.*
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- My Team Leader creates and communicates a development plan for me.*
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- My Team Leader is effective in challenging and encouraging me to be effective and successful.*
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- My Team Leader coaches me on how I can be successful.*
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- My Team Leader sets goals with me and/or communicates company goals for direction.*
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- My Team Leader recognizes good work.*
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- My Team Leader corrects inappropriate / unproductive behavior.*
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- My Team Leader is objective.*
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- My Team Leader displays fairness and impartiality*
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- My Team Leader is approachable.*
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- My Team Leader listens in a supportive manner.*
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- My Team Leader willingly accepts feedback or constructive criticism*
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- My Team Leader stays positive despite of changes and challenges.*
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- My Team Leader creates a favorable, trusting, and productive environment for the team.*
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- My Team Leader leads through personal example and conduct.*
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- Please share any feedback, either positive or negative, that you may have about your TL and any suggestions you may have for improvement.*
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- How long have you worked for the company?*
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- Would you recommend employment at ACS to a friend? *
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- My QA is *
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- My QA provides immediate and critical feedback on my performance.*
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- My QA communicates program updates on a regular basis and in a timely manner.*
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- My QA helps me to identify my strengths and areas of opportunity.*
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- My QA helps me in creating development plans based on my feedback sessions have helped improved my performance as a specialist.*
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- My QA sets goals with me and/or communicates company goals for direction.*
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- My QA recognizes good work.*
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- My QA corrects inappropriate / unproductive behavior.*
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- My QA is objective.*
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- My QA displays fairness and impartiality*
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- My QA is approachable.*
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- My QA listens in a supportive manner.*
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- My QA willingly accepts feedback or constructive criticism*
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- My QA stays positive despite of changes and challenges.*
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- My QA leads through personal example and conduct.*
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- My training is adequate to help me perform my job appropriately*
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- My training has prepared me to be an effective specialist*
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- My trainings have provided me clear objectives on what to achieve and what to do*
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- My follow-up training (refresher trainings) are effective in helping me improve my quality goals*
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- My follow-up training (refresher trainings) are timely and/or periodic to keep me up to speed with new processes*
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- My training has provided me materials (job-aides, modules) that were useful in helping me perform my job efficiently*
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- My Salary is competitive as compared to other companies with the same line of business*
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- I am confident that ACS is a stable company*
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- I am satisfied with the incentive scheme provided by our account*
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- I am satisfied with the incentive scheme provided by ACS*
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- The benefit package provided by the company is comprehensive and competitive as compared to other companies with the same line of business*
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- There are reasonable growth opportunities in ACS*
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