Escalated Calls Training, Segment I (2009)

This survey is intended to evaluate Segment I of the Esalated Calls Training: "Preventing Escalated Calls." This an ongoing training we hope to share with other Regence states, so please provide honest feedback.
Name (optional): 


  1. Listening to examples of escalated calls was effective.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The group discussion format of the training was effective.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I am now more aware of how I handle my calls.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The trainer was prepared and gave an effective presentation.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please provide any additional comments or suggestions regarding this training.





Trainingut Regence