- Customer calls in to schedule a pickup. He states that its for ground and he is not with the package. The package is being sent back to him. What type of pickup would you schedule? Please provide all steps for this procedure.
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- What would you do if a customer wants to drop off a package on a location? And what information do you need to provide according to KMS? Please provide all steps for this procedure.
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- If a caller requests a pickup at his business to return a package and states that a Ground prepaid label was provided to him, what procedures should you follow to schedule this pickup? Call has No ANI match. Please provide all steps for this procedure.
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- Customer calls in and explains to you in detail all troubleshooting steps taken in order to print a label on fedex.com. but still, he was not able to print it. Please mention all transferring steps listed on KMs. If you feel something else needs to be included, please add it.
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- At what time do the drivers start picking up packages on weekdays and Saturdays? Why?
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