Training Inventory Survey_Servicing Managers
Name: 


  1. What is your primary responsibility?


  1. Please list the OD&L resources the new hires in your department are required to complete during their on-boarding? (i.e. Daybreak 100, Customer Centric Phone Skills CCPS 101, The Complete Collections Call)


  1. How long do newly hired employees job train in your department?


  1. If a high level job shadowing checklist were to be created for your area, what would this checklist contain?


  1. Please list the topics that would need to be addressed in a job shadowing type of environment. (ie. payment extension guidelines and workflow, how to use phone and voice mail, replevin process review, title entry)





OD&L
TX