SOP test#1
Name: 


  1. If a caller provides a ground tracking number with direct signature required, after missing third attempt requests to pickup package at terminal, what procedures should be followed in order to meet customers need?


  1. To which department would you transfer and what steps would you follow if the customer tells you "I want to know what I need to ship Ammunition"? Please mention all transfer procedures.


  1. Customer is calling to verify if a ground package is being held. What should be done?


  1. A customer called in to get a commitment for 4 different destinations. What is the easiest and fastest way to provide the information? And after providing the commitments what else should we offer?


  1. A customer is calling in stating that he just missed the driver and he demands to know the estimated time of arrival for the next delivery attempt. What should be done?





Human Capital