SOP test#4
Name: 


  1. FedEx Express will accept blood, cornea, urine, fluids and other liquid diagnostic specimens as long as they are packaged in compliance with FedEx specific standards. Name all of the unacceptable shipments of body parts for Express and Ground: (Include all steps found on KMS)


  1. What would you do if the customer wants to track an express pkg but does not have a TRK#? (Include all steps found on KMS)


  1. Do our Fedex Office and Print Centers accept dangerous goods or/and dry ice?


  1. What steps should be taken if while scheduling a pickup you notice that it’s past the cutoff time? (Include all steps found on KMS)


  1. Which procedures should be followed when a caller is not satisfied with the resolution of a closed case and provides a Ground tracking number?. (Include all steps found on KMS)





Human Capital