HSI Activations Misinformation

Please track if you are getting a customer stating that they were not informed of the 9.99 HSI activation.
Name (optional): 


A red asterisk (*) indicates required questions.

NLTY:*


Supervisor:*


BTN:*


Customer's Name:*


Original Order Number:


Rep, if known:


Is the customer threatening to cancel over the activation fee?*
Yes
No


Any additional information: