Customer Service Up-Training VBTS

Please take this survey after completing the Quiz at http://www.quia.com/quiz/1885639.html
Name (optional): 


  1. I believe the customer service training will help me provide better customer service.
    Yes
    No


  1. Overall the material presented were beneficial to my success on the floor.
    Yes
    No


  1. After the training, I have a better understanding of how I can positively effect NPS.
    Yes
    No


  1. If you answered no to any of the previous questions, please give a brief explanation of why.


  1. I found the topics covered to be beneficial.
    1 = Not Beneficial .... 10 = Very Beneficial
     
      1 2 3 4 5 6 7 8 9 10  
    Not Beneficial  Very Beneficial


  1. The trainer was knowledgeable on the subject matter.
    1 = Not at all Knowledgeable .... 10 = Very Knowledgeable
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all Knowledgeable  Very Knowledgeable


  1. The trainer created an environment that engaged me in learning.
    1 = Not at all .... 10 = Very Engaging
     
      1 2 3 4 5 6 7 8 9 10  
    Not at all  Very Engaging


  1. What topics did you find the most helpful?


  1. What are some additional topics that you think would have been beneficial to cover?


  1. Do you have any other comments about the training you received?