Customer Service Help Desk (Rep. IIs) Survey

The Customer Service Help Desk has requested this survey to gather your feedback to help them to provide the best service possible. This survey is anonymous. The responses to the survey will be provided to the CSR II associates and managers to help identify opportunities for improvements.


  1. The Help Desk helps to educate me on issues in which I am unfamiliar.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Comments for above question.


  1. The Help Desk effectively coaches me.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Comments for above question


  1. The Help Desk helps to build my confidence.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Comment for above question


  1. The Help Deks motivates me to perform a better job.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Comment for above question


  1. When I get off the phone with the Customer Service Help Desk, I feel that my questions have been sufficiently answered?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Comment for above question


  1. What is the one thing that the Customer Service Help Desk associates can do to be more effective in responding to your calls?


  1. What is your biggest frustration when talking to the Customer Service Help Desk associates?


  1. Do you have any further suggestions or comments that would help the Customer Service Hep Desk associates better assist you?





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