Customer Service On-Boarding: PL Sep 2009 (Day 1)
Name: 


  1. I can effectively employ phone skills such as 'partnering' and 'clarification' in my role at HDFS.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about any of the phone skills material.


  1. I am confident that I can effectively operate basic telephone operations at HDFS.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about basic telephone operations.


  1. I have a basic understanding Call Quality process.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the Call Quality process.


  1. I am confident in my basic ability to navigate the DocConnect system.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the DocConnect system.


  1. I am confident in my basic ability to navigate the Customer Self-Serve system.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the Customer Self Serve system.





OD&L
TX