Customer Service On-Boarding: PL Sep 2009 (Part 2)
Name: 


  1. I have a basic understanding of the Correspondence process for Customer Service.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the Correspondence process.


  1. I have a basic understanding of the Titles process.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the Titles process.


  1. I have a basic understanding of Simple Interest.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about Simple Interest.


  1. I have a basic understanding of the US Payment Processing Schedule.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the US Payment Processing Schedule.


  1. I have a basic understanding of the Bank Wires & WUQC.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the Bank Wires & WUQC.


  1. I have a basic understanding of how to complete an Action Request in the Daybreak system.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the Action Request process.


  1. I have a basic understanding of navigating queues in the Daybreak system.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about Queues in Daybreak.


  1. I am prepared to support customers through the Customer Self-Serve website.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about Customer Self Serve.





OD&L
TX