Collections On-Boarding: PL Sep 2009 (Part 1)


  1. Please rate your Customer Centric Phone Skills training experience.
      1 2 3 4 5  
    Excellent   Poor


  1. I can effectively employ phone skills such as 'partnering' and 'clarification' in my role at HDFS.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about any of the phone skills material.


  1. Please rate your FDCPA training experience.
      1 2 3 4 5  
    Excellent   Poor


  1. I can effectively abide by the FDCPA parameters in my role at HDFS.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about any of the FDCPA material.


  1. Please rate your Basic Daybreak training experience.
      1 2 3 4 5  
    Excellent   Poor


  1. I am confident in my basic Daybreak navigation abilities.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about any of the FDCPA material.





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