Customer Service On-Boarding: CC Sep 2009 (Day 3)
Name: 


  1. I have a basic understanding the processing Queues.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the processing Queues.


  1. I have a basic understanding of the process to change a name.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the process for changing a name.


  1. I have a basic understanding the process for Deceased accounts.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the process for Deceased accounts.


  1. I feel confident using the DirectPay system.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about using the DirectPay system.


  1. I feel confident using the iTelecash system.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about using the iTelecash system.


  1. I have a basic understanding the process for Military accounts and Letters of Transport.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about process for Military accounts and Letters of Transports.


  1. I have a basic understanding the process for Complaints and Escalations.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about process for Complaints and Escalations.


  1. I have a basic understanding the process for Customer Service Scripts.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about Customer Service Scripts.


  1. I have a basic understanding the process for Canadian Payments.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about Canadian Payments.


  1. I have a basic understanding Simple Interest.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about Simple Interest.





OD&L
TX