Customer Service On-Boarding: PL Sep 2009 (Part 3)
Name: 


  1. I have a basic understanding of the DirectPay system.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about DirectPay.


  1. I have a basic understanding of Military accounts.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about Military accounts.


  1. I have a basic understanding of Letters of Transport.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about Letters of Transport.


  1. I have a basic understanding of Insurance.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about Insurance.


  1. I have a basic understanding of Canadian payments.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about Canadian payments.


  1. I have a basic understanding of the complaint and escalation process.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about the complaint and escalation process.


  1. I have a basic understanding of customer service scripts.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please share any questions, comments, and or concerns you have about customer service scripts.





OD&L
TX