LSR Monthly Survey - Frontline Staff

December 2009

Scale 1 to 4
4= excellent 1= poor


  1. When you ask questions or make requests of the LSR's in person, by email or phone, are you treated kindly and courteously according to the Service Points of Excellence?
    1 2 3 4


  1. When requests are made for maintenance or help with a member's questions, do the LSR's follow through in a timely manner and make sure the member is taken care of for the best possible outcome?
    1 2 3 4


  1. Do the LSR's look and act professionally with members and co-workers?
    1 2 3 4


  1. Are the LSR's working as a team and enhancing the morale of the credit union in and out of the workplace?
    1 2 3 4


  1. Do the LSR's work to decrease problems, enhance accuracy, and efficiency with all of the member's accounts?
    1 2 3 4


  1. Am I supplying the necessary information to the LSR's when making request?
    1 2 3 4