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Call drivers
Please choose the correct answer
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- If a customer is calling to request a MVI and you were Unable to process MVI due to past due balance which call driver you select?
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- Customer calls in Inquiry if Pledge Payment has posted which call driver you select?
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- Customer calls in to request more time to make a payment, customer is not eligible for any payment plans or for extension, which call driver you select?
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- Customer calls in and Requests Meter re-read but nothing is wrong with invoice, which call driver you select?
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- Customer calls in Inquiring about a pending RNP or asking for the Timeframe, which call driver you select?
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- Customer calls in disputing a PMVI charge instead of MVI fee charged, which call driver you select?
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- Customer calls in asking for the start date on account, start date is not posted on account, which call driver you select?
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- Customer calls in to verify if a late fee has been already waived the issue still open on account, which call driver you select?
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- Scenario, call not authenticated, Account holder´s wife called in, she verifies the password, she is an authorize user, can she make changes on account?
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- Scenario, customer call in to requesting a MVI,
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