NH Application Driving Survey Day 13 Template

This survey is designed to obtain feedback on the new agent (new hire) that you assisted during the "helping hands"exercise (application driving). All responses will be confidential, and will only be reported as a group.
Name: 


  1. How well did the new agent navigate through the following applications?

            1 2 3 4 5       N/A
      IKB 1 - Inffective 5 - Effective  
      EKB 1 - Inffective 5 - Effective  
      Interact 1 - Inffective 5 - Effective  
      Workflow 1 - Inffective 5 - Effective  
      Online Account 1 - Inffective 5 - Effective  


  1. How effectively did the new agent categorize and document their interactions on each call?
     
      1 2 3 4 5  
    1 - Inffective  5 - Effective


  1. How effective was the new agent at modifying accounts?
     
      1 2 3 4 5     N/A
    1 -Inffective   5 - Effective  


  1. When needed, did the new agent create the right ticket for the issue?
    Yes
    No


  1. In your opinion, what areas could the new agent improve upon?





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