Library Student Assistants - Survey Fall 2009

The following survey is for Library Student Assistants who work on the 2nd floor Library Services Desk and/or HelpDesk.

If you want more guidance on the rating scales, they are as follows:

Strongly agree / Agree / Unsure / Disagree / Strongly Disagree

OR

Often / Regularly / Sometimes / Rarely / Never (for ques 5)
Name (optional): 


  1. The student training provided me with a clear understanding of

            1 2 3 4 5      
      a. the library’s purpose. Strongly agree Strongly Disagree  
      b. workplace expectations. Strongly agree Strongly Disagree  
      c. customer service standards. Strongly agree Strongly Disagree  
      d. my role in the library as a student assistant employee. Strongly agree Strongly Disagree  


  1. I am comfortable

            1 2 3 4 5      
      a. referring questions to appropriate library staff. Strongly agree Strongly disagree  
      b. assisting users in finding information on the library’s website. Strongly agree Strongly disagree  
      c. assisting users in finding an information resource e.g. book, DVD, or article etc. Strongly agree Strongly disagree  
      d. using one or more library databases to find information. Strongly agree Strongly disagree  
      e. assisting users with their print needs. (e.g. connecting to UCMGlobal, placing money on a CatCard etc.) Strongly agree Strongly disagree  
      f. assisting users in setting up off-campus access. Strongly agree Strongly disagree  
      g. assisting users in setting up wireless access. Strongly agree Strongly disagree  
      h. with the process for receiving SCR requests. Strongly agree Strongly disagree  
      i. receiving and returning ILL materials. Strongly agree Strongly disagree  
      j. assisting users in requesting / Interlibrary Loaning materials. Strongly agree Strongly disagree  
      k. assisting users in using the RefWorks database.  Strongly agree Strongly disagree  


  1. I am familiar

            1 2 3 4 5      
      a. with the names of the library staff. Strongly agree Strongly disagree  
      b. with the roles of the library staff. Strongly agree Strongly disagree  


  1. Printing in the library is working well.
     
      1 2 3 4 5  
    Strongly agree  Strongly disagree


  1. During the work week,

            1 2 3 4 5      
      a. I refer questions to library staff.  Often Never  
      b. I use the library website to answer questions or refer users to specific information on the website. Often Never  
      c. I use the student assistant wiki to answer questions I may have.  Often Never  
      d. I use the UC Merced Catalog or Next Generation Melvyl Catalog to answer questions. Often Never  


  1. What portion of this year's student training and/or activities did you find most useful? Why?


  1. What types of questions do you receive from users which are the most difficult to answer?


  1. What additional type of information or training would you like to receive to support your role as a student library assistant?





Sara Davidson
User Communication and Instruction Librarian
Kolligian Library
Merced, CA