NH Feedback on "Helping Hands" program Day11 11.30.09 SR/MB

This survey is designed to obtain feedback on the Helping Hands agent that assisted you during the application driving exercise. All responses will be confidential, and will only be reported as a group.
Name: 


  1. How well did the Helping Handsagent help you with answering questions on the following topics? (1= Not helpful - 5=Very Helpful )

            1 2 3 4 5       N/A
      Jeopardy Codes 1 - Not Helpful 5 - Very Helpful  
      Dry loop DSL 1 - Not Helpful 5 - Very Helpful  
      LNP Process 1 - Not Helpful 5 - Very Helpful  
      Number Transfer Manager Tool 1 - Not Helpful 5 - Very Helpful  
      Rate Center / Local Calling Guide 1 - Not Helpful 5 - Very Helpful  


  1. At the end of each call, did the Helping Hands agent take the time to go over any challenging issues you encountered during the call?
    Yes
    No


  1. How well did the Helping Hands agent, help you with answering questions for the following topics? (1= Not helpful - 5=Very Helpful )

            1 2 3 4 5       N/A
      Mid cycle billing 1 - Not helpful 5 - Very helpful  
      Explaining billing history 1 - Not helpful 5 - Very helpful  
      Cancelling an invoice 1 - Not helpful 5 - Very helpful  
      Applying adjustments 1 - Not helpful 5 - Very helpful  


  1. In your opinion, what can we do in the future to improve your overall experience with the helping hands program?


  1. At the end of each call, did the helping hand agent go over the call and provide alternate solutions?
    Yes
    No





Training
Vonage University
Holmdel, NJ