NH Feedback on "Helping Hands" program Day 7 11.30.09 SR/MB

This survey is designed to obtain feedback on the Helping Hands agent that assisted you during the application driving exercise. All responses will be confidential, and will only be reported as a group.


  1. How would you describe your overall experience with the Helping Hands agent?
     
      1 2 3 4 5  
    1 - Not Helpful  5 - Very Helpful


  1. Rate how effective was the Helping Hands agent for the following topics?

            1 2 3 4 5       N/A
      Features 1 - Ineffective 5 - Effective  
      Calling plans 1 - Ineffective 5 - Effective  
      Money Back Guarantee 1 - Ineffective 5 - Effective  
      T.O.S 1 - Ineffective 5 - Effective  


  1. Was there anything explained by the Helping Hands agent that contradicted what you were taught in class? If yes, please describe all issues.


  1. Which application was used to verify the customers before accessing the account?
    CCA
    Interact


  1. Did the Helping Hands agent take time after each call to explain and give other solutions?
    Yes
    No





Training
Vonage University
Holmdel, NJ