NC SLPH Survey
Name (optional): 


  1. Facility (Check one)
    Local Health Department
    Hospital
    Physician Office Laboratory
    Private Laboratory


  1. Your degree
    MT
    MLT
    RN
    MD
    Other


  1. If you answered "Other" on Question #2, please specify.


  1. How do you submit samples to the State Laboratory of Public Health (check one or more)?
    State Courier
    Private Courier
    US Mail
    Other


  1. If you answered "Other" on Question #4, please specify.


  1. How often do you submit samples to the State Laboratory of Public Health (check one)?
    Daily
    Weekly
    Monthly
    As needed


  1. Are the sample collection and handling instructions easy to understand?
    Yes
    No


  1. Do you use the SCOPE: A Guide to Laboratory Services?
    Yes
    No


  1. If yes, is it useful? Do you have any suggestions for improvement?


  1. Are results reported in a timely manner?
    Yes
    No


  1. Are phone calls returned in a timely manner?
    Yes
    No


  1. Is the NCSLPH staff courteous and helpful to you?
    Yes
    No


  1. Are you satisfied with responses to complaints?
    Yes
    No


  1. Are you able to receive the information that you need when contacting the State Laboratory of Public Health?
    Yes
    No


  1. Do you order supplies from the State Laboratory of Public Health? (If "No", please skip to Question #18)
    Yes
    No


  1. If yes, is the supply ordering process easy to use?
    Yes
    No


  1. Are supply orders delivered in a timely manner?
    Yes
    No


  1. Do you use the State Laboratory of Public Health website, http://slph.ncpublichealth.com/? (If "No", please skip to Question #22)
    Yes
    No


  1. If yes, is the website easy to use?
    Yes
    No


  1. Do you find the information on the website helpful?
    Yes
    No


  1. When you have questions about web reports, do you receive adequate and timely information?

    Yes
    No


  1. Rate your overall satisfaction with the State Laboratory of Public Health (check one)
    Excellent
    Good
    Fair
    Below Good


  1. Suggestions for improving our services to meet your needs.


  1. Additional Comments





Christy Osterhout
Teleconference
NC State Laboratory of Public Health
Raleigh, NC