 |
|
|
NSBS Process / End User Support Survey
In order to better understand the End User support requirements, your input is critical. The feedback we obtain will be reviewed to further the development and growth of the Network Services Business Solution support team.
|
|
|
- After obtaining an original NSBS document, do you create a shorter version of the job aid?*
|
- Is it helpful to have an overview of what the predecessor and/or follower of your tasks do within the process document?*
|
- After a training course, what type of reference is most helpful to you when recalling the material?*
|
- When needing help understanding a process to complete your task, which of the following documents would you normally reference? *
|
- How often do you refer back to job aids and/or process documents provided during training or on the intra-net? *
|
- Do you typically *
|
- How would you categorize the detail within the current documents? *
|
- For new systems, products and processes, what method of learning would be the most helpful in understanding the process and how to master your role? *
|
- How useful are screen shots within the documentation? *
|
- For new systems, products and processes, what method of learning would be the most helpful in understanding the process and how to master your role?*
|
- Please select all documents that are helpful in their present format*
|
- Please share any other thoughts or ideas we could consider, review, explore, implement or investigate regarding training or process documentation.
|
