Loyalty/ Disconnect Feedback Needed

Need to provide Qwest with some feedback on Loyalty Lessons Learned and what we can do on the front end to reduce churn
Name (optional): 


  1. Please list the top 4 reasons Qwest Customers Called in to cancel service


  1. What were the top 4 effective save offers?


  1. Knowing what we know about Loyalty, what can we do on the front end to reduce churn?





Jenn Bell