Special Cases
Name: 


  1. If a group is Special Case, should you use the Special Handling Tool to answer the caller's questions?
    Yes
    No


  1. Now that you are trained on Special Cases, and you and your trainer reviewed the Special Case List alone with policy #s in the Special Handling Tool, will you be using the SHT to answer any question the caller may have?
    Yes
    No





Quality Specialist
Unum