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Satisfaction Survey- Money Campaign - 2010 v1 -
The feedback collected here will allow the administration of TP to know where it´s failing and where it´s succeeding. This is an anonymous survey. Thank you, in advance, for taking the time to answer it.
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My training/development was successful at preparing me to provide excellent service to American customers.*
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My supervisor values and respects me.*
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I have a clear understanding of what behaviors and attitudes are unacceptable when inside TP.*
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Upper and middle level managers are doing a good job at creating a culture that fosters success and lead middle and lower level management to success.*
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I am satisfied with the way performance evaluations are done.*
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I am satisfied with the LIGHTING conditions of the facilities I work in.*
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What are the things TP should do to be sure you do not feel compelled to leave?*
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I trust the management in my organization.*
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I am satisfied with the physical conditions of the RESTROOMS of the facilities I work in.*
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My supervisor someone I feel comfortable following.*
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I am satisfied with the physical condition of the WORK SPACE of the facilities I work in.*
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I feel part of a team working for the good of our clients.*
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Everyone has the same chance for advancement within the company.*
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Employees in TP treat each other with respect.*
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My floor manager sets an appropriate standard of ethical behavior in both policy and his/her own actions.*
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I am satisfied with the physical conditions of the BREAK ROOM of the facilities I work in.*
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I am comfortable talking with my supervisor/manager about work related issues.*
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My training/development was successful at preparing me to utilize all my tools.*
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I understand how my work performance is evaluated.*
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I know the contingency plans and emergency exits of the company.*
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I am satisfied with the state of the PARKING LOT of the facilities I work in.*
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My supervisor has recently told me I have done a good job.*
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I have the information and tools I need to do my job properly.*
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My supervisor sets an appropriate standard of ethical behavior in both policy and his/her own actions.*
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I am satisfied with the TEMPERATURE of the facilities I work in.*
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I have an oportunity to learn valuable skills at TP.*
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From a facilities perspective, I feel TP is a safe place to work (fire, floods, etc.)?*
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My floor manager is someone I feel comfortable following.*
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I am satisfied with the tools and support I receive from TP.*
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I feel there are people at work I can confidently talk to if I need help in resolving a work conflict.*
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TP provides an equitable and inclusive work environment.*
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My training/development was successful at preparing me to effectively handle upset/irate customers.*
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My supervisor is good at providing useful feedback.*
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I have a clear understanding of what the company expects from me.*
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Within my work group, people are rewarded according to their job performance.*
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I understand how my work affects the objectives, goals, or initiatives of TP.*
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What do you like the most about working in TP?*
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I had a clear understanding of what my job would be like before I started training.*
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I agree with the vision, mission, and business strategy of TP.*
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I am comfortable talking with my supervisor about work related issues.*
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My floor manager values and respects me.*
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I clearly understand my job responsibilities.*
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My supervisor is good at providing timely and adequate responses to my requests.*
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Even if I were offered a comparable position with similar pay and benefits at another company, I would stay at TP.*
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I would recommend TP as a great place to work.*
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What changes would help you do your job better? Explain.*
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I am very satisfied with my job.*
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I feel protected from external threats while I’m inside the premises (robbery, violence, etc).*
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I feel motivated by the contests / activities implemented by the Fun Department. *
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Overall, I feel my career goals can be met at TP.*
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My training/development was successful at preparing me to troubleshoot customer problems.*
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My supervisor is good at developing my technical skills. *
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