TM Certification - Session 1

Toward the goal of continuous improvement, please help us to improve the TM Certification program by completing this survey. Thank you for attending TM Certification Session 1 and for taking the time to complete this survey.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Center location:*
    N. Sioux City (Alorica)
    El Paso (Alorica)


  1. Did your manager meet with you prior to the TM Certification session to explain why you would be going through the program?*
    Yes
    No


  1. (If your manager did *not* meet with you, you may skip this question.)
    Following the meeting with my manager, I understood the purpose of the TM Certification program and the next steps.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Name of primary facilitator who led your session:
    Crystal Bartlett
    Ronnie Cook
    Melody Whalen
    Faith Martin
    Rose Graber
    Daniel Johnson
    Mark Barger
    Other


  1. The facilitator leading the session was knowledgable regarding the applicaton of the CEGs, MyCSP, and systems.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator leading the session was prepared.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator leading the session was helpful in clarifying questions that I had.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. As a result of this session, I am more confident in my ability to accurately score agent evaluations.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The time spent in this session was a good use of my time.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The time allowed, location, and resources provided for this session were appropriate for optimal learning.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Within 5 business days following the session, did you and your manager have a face to face meeting to define specific goals around what you learned?*
    Yes
    No


  1. Please provide any additional feedback that you would like us to consider toward improving this segment of the TM Certification program.