Customer Experience Coaching - Session 1 -

Toward the goal of continuous improvement, please help us to improve the Customer Experience Coaching (CEC) program by completing this survey. Thank you for attending session 1 and for taking the time to complete this survey.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Center location:*
    N. Sioux City (Alorica)
    El Paso (Alorica)


  1. Did your TM meet with you prior to session 1 to explain why you would be going through the program?*
    Yes
    No


  1. (If your manager did *not* meet with you, you may skip this question.)
    Following the meeting with my manager, I understood the purpose of the CEC program and the next steps following completion.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Name of primary facilitator who led your session:*
    Crystal Bartlett
    Ronnie Cook
    Melody Whalen
    Penny Garner
    Mikkela Rice
    Alicia Ellington
    Mary Honomichl
    Erin Hoefling
    Not on this list


  1. The facilitator leading the session was knowledgable regarding the applicaton of the CEGs, MyCSP, and systems.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator leading the session was prepared and focused on the areas where I needed clarification and/or the most help.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator leading the session was helpful in clarifying questions that I had.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. As a result of this session, I am more confident in my ability to meet quality standards and resolve customer issues.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The time spent in this session was a good use of my time.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The time allowed, location, and resources provided for this session were appropriate for optimal learning. (Please provide any additional comments via question 12.)*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Within 5 business days following the completion of the session, did you and your manager have a face to face meeting to define specific goals around what you learned?
    (If it has been less than 5 business days since your session occurred *and* you have not met with your manager yet, select "N/A.")*
    Yes
    No
    N/A (see instructions above)


  1. Please provide any additional feedback that you would like us to consider toward improving this segment of the TM Certification program.