Retention Level 2

Level 2 post for Ret40
Name (optional): 


  1. Please choose the rating that best matches your experiences for each.

            1 2 3 4       N/A
      I would recommend the program to others. Strongly agree Strongly disagree  
      This training was a worthwhile investment for my job. Strongly agree Strongly disagree  
      The program was a good use of my time. Strongly agree Strongly disagree  
      The program was relevant to my job's responsibilities. Strongly agree Strongly disagree  
      The program was important to my work. Strongly agree Strongly disagree  
      The program provided me with new information. Strongly agree Strongly disagree  
      I learned new skills/knowledge from this program. Strongly agree Strongly disagree  
      I am confident in my ability to apply the skills/knowledge learned from this program. Strongly agree Strongly disagree  


  1. How frequently do you apply the skills/knowledge learned during the program?
     
      1 2 3 4     N/A
    Frequently (exceptional)  Infrequently (unacceptable)  


  1. Rate your level of improvement in the skills/knowledge derived from the program content. Zero percent is no improvement and 100 percent is significant improvement. Check only 1 box for each skill set.

            1 2 3 4 5 6 7 8 9 10 11      
      Resell 100% 0%  
      Saves 100% 0%  
      Soft Skills 100% 0%  
      Negotiations 100% 0%  
      Stick Rate 100% 0%  


  1. What percentage of your total work time do you spend on tasks that require the skills/knowledge presented in this program? Check only 1.
     
      1 2 3 4 5 6 7 8 9 10 11  
    0%  100%


  1. Please indicate your level of confidence (%) in the estimate given in response to question number 4. Exp. I am 30% confident that my estimate in question 4 is accurate.


  1. On a scale of 0 percent (not at all) to 100 percent (extremely critical), how critical is applying the content of this program to your job success? Check only one.
     
      1 2 3 4 5 6 7 8 9 10 11  
    0%  100%


  1. Please indicate your level of confidence (%) in the estimate given in response to question number 6. Exp. I am 70% confident that my estimate in question 6 is accurate.


  1. To what extent did you apply the skills/knowledge learned from this program?
     
      1 2 3 4     N/A
    Major extent  Minor extent  


  1. Did you encounter any barriers in applying the skills/knowledge you learned in this program?
    Yes
    No


  1. Which of the following deterred you from applying the skills/knowledge learned in the program? (Check all that apply)
    No opportunity to apply the skills
    Lack of management support
    Lack of support from colleagues and peers
    Insufficient knowledge and understanding
    Lack of confidence to apply skills/knowledge
    Systems and processes within Vonage will not support the application of skills knowledge
    Other


  1. If you selected “Other” please describe here.


  1. What is your level of effectiveness with the skills/knowledge learned from the program?
     
      1 2 3 4     N/A
    Frequently (exceptional)  Infrequently (unacceptable)  


  1. Which of the following supported you in applying skills/knowledge learned in the program? (Check all that apply)
    Opportunity to use the skills
    Management/supervisor support
    Support from colleagues and peers
    Sufficient knowledge and understanding
    Confidence to apply skills/knowledge
    Systems and processes within the organization that will support application of skills/knowledge
    Other


  1. If you selected "Other" please describe here.


  1. To what extent did this program positively influence the following measures?

            1 2 3 4      
      Productivity Significantly influence No influence  
      Resell Significantly influence No influence  
      QA Significantly influence No influence  
      Efficiency Significantly influence No influence  
      Soft Skills Significantly influence No influence  
      Customer Satisfaction Significantly influence No influence  
      Gross Save Rate Significantly influence No influence  
      Stick Rate Significantly influence No influence  


  1. What other measure was positively influenced by this program?


  1. Of the measures listed below, improvement in which one is directly linked to the program? (Check only one)
    Productivity
    QA
    Efficiency
    Soft Skills
    Save Rate
    Stick Rate
    Customer Satisfaction
    Other


  1. Please define the measure above and its method for measurement. For example, if you selected “QA”, your method of measure may be “three QA scores averaging 95% for the month.”





Training
Vonage University
Holmdel, NJ