Complaint Resolution Up Training - Date - Facilitator's Initials


  1. After attending the class, I will be able to perform my job duties more effectively.
    Yes
    No


  1. Please rate your facilitator in the following areas: (1=Not Effective - 5=Highly Effective)

            1 2 3 4 5      
      Knowledge of Topics Not Effective Highly Effective  
      Effectiveness in Presenting Materials Not Effective Highly Effective  
      Maintaining a Productive Learning Environment Not Effective Highly Effective  


  1. Please rate the delivery of each topic covered during training: (1=Not Effective - 5= Highly Effective).

            1 2 3 4 5      
      Demonstrating the Bottom Line Benefit of Customer Feedback Not Effective Highly Effective  
      10 Golden Rules for Complaint Resolution Not Effective Highly Effective  
      Customer Expectations in Problem Solving Not Effective Highly Effective  
      The Psychology of Anger Not Effective Highly Effective  
      Active Listening Not Effective Highly Effective  
      Communicating Effectively with Difficult Customers Not Effective Highly Effective  


  1. Please rate the training materials used during this class. (1=Not Effective - 5=Highly Effective)

            1 2 3 4 5       N/A
      Participant Guide Not Effective Highly Effective  
      Powerpoint Presentation Not Effective Highly Effective  
      Additional Aids Not Effective Highly Effective  


  1. Please rate the following classroom activities. (1=Not Effective - 5=Highly Effective)

            1 2 3 4 5       N/A
      Facilitator's Presentation Not Effective Highly Effective  
      Practice Exercises Not Effective Highly Effective  
      Role Plays Not Effective Highly Effective  
      Review Exercises Not Effective Highly Effective  


  1. Please provide at least one suggestion for improving this course for future participants. Feel free to provide more than one. (Use the back of the page for any additional comments or suggestions.)





VXI ID Admin
Makati