Focus Group for $0:00 Credit Retention Pilot

Note: We will not be able to create any new Rate Plans prior to the pilot, so you will have to work with the following offers:

• $25.99 Vonage World Plan
• $19.99 Residential 6 mos step up to $24.99
• $17.99 Basic 500
• $14.99 6 mos step up to $25.99 VW
• $12.50 Res Prem VW 12 mos step to $25.99 w/ultd VVV
• $9.99 Vonage 200 Lite plan
• $9.99 Basic 100 w/ultd VVV
• (available in Aug) $0 Account on Hold plan
Name: 


  1. What are the Top 5 things you will need to get to $0 credit in 30 days? (Reminder- New rate plans/offers will not be an option for the pilot period)


  1. In which situations did you find yourself giving credit


  1. What are your challenges with using Save on Value (SOV)


  1. What do you see as road blocks in hitting this goal.


  1. What's your understanding of the pilot goal, why credit per save





Training
Vonage University
Holmdel, NJ